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popular account & billing topics
all account & billing topics
Billing and Payments
Pay online, manage AutoPay, update details, print bills, and learn about fees.
Email 101
Get Static IP, Shield Security, Speed Optimization, and Kinetic Secure Home.
Go Kinetic account
Manage passwords and Multi-Factor Authentication Settings.
Email Security and Safety
Manage messages, settings, contacts, and access Kinetic Webmail.
Setting up my email
Set up Kinetic email on Android, iOS, Windows 10, and Windows 8 devices.
Webmail
Manage text notifications and check contact details.
Referrals
Program terms, eligibility, and updates.
chat with us
online orders & billing support
Mon - Sat • 7:00 am - 7:00 pm (ET)
technical support & phone repairs
Mon - Sun • 7:00 am - 10:00 pm (ET)
reach us by phone
Chat with the right team for fast help, billing, tech support, or general questions.
Account support
Mon - Fri | 7:00am - 8:00pm ET |
Sat | 8:30am - 5:00pm ET |
| call | (800) 347-1991 |
Sales
Mon - Fri | 7:00am - 10:00pm ET |
Sat | 8:30am - 8:00pm ET |
Sun | 9:00am - 7:00pm ET |
| call | (866) 703-8175 |
Financial
Mon - Fri | 8:00am - 6:00pm ET |
Sat | 8:30am - 5:00pm ET |
| call | (800) 537-7755 |
Service Support
Mon - Fri | 7:00 am - 11:00 pm (ET) |
Sat - Sun | 8:00 am - 11:00 pm (ET) |
| call | (800) 347-1991 |
Order Updates
Mon - Sun | 24 hours |
| call | (800) 481-5441 |