Kinetic Outages and Service Interruptions

Kinetic Support representatives will normally respond to service interruptions (outages) and other service problems as soon as possible, and normally within 24 hours from the time we are notified of an interruption. We will normally respond to other non-outage service problems by the next business day. For outages beyond our control (such as natural disasters or severe weather-related problems), we will respond as promptly as possible.

Kinetic works to ensure trouble-free internet and phone service, but from time to time equipment failures can occur. Generally, it is our policy to issue a credit, upon request, for service interruptions greater than 24 hours. Please call us in a timely manner when you notice a problem. We will not issue credit for service interruptions if we are not notified promptly or for situations beyond our control. How to report outages Go Kinetic Portal & App: The most efficient way is to log in to the Go Kinetic portal or use the Go Kinetic app (available on iOS and Android). These tools allow you to perform self-service troubleshooting and open a repair ticket directly. Business Customers: Go to mybusiness.gokinetic.com.

• Phone Support: You can call Kinetic's customer service and repair line at 1-800-347-1991. This line is available 24/7 for technical support and reporting service interruptions.

• Kinetic Digital Assistant: On the Kinetic website, you can use the chat-based Digital Assistant for instant support. If the automated troubleshooting doesn't fix the issue, it can connect you with a live representative or open a trouble ticket.

For other support issues, please visit the Kinetic Support help center.