What is included in my Whole Home Wi-Fi Set Up?

Your Whole Home Wi-Fi Set Up includes installation of a Kinetic gateway and Whole Home Wi-Fi equipment (if needed), addition of one new phone jack (if needed), and certification that your signal has been optimized and your devices have been successfully connected to your new Wi-Fi network.

Is there anything I need to do prior to my Whole Home Wi-Fi Set Up?

Make sure that you have provided Kinetic with your current phone number and arrange for someone 18 years or older to be present at the time of installation. Otherwise, your appointment will need to be rescheduled which will result in a delay in setting up your Kinetic Wi-Fi service.

What should I expect during my Whole Home Wi-Fi Set Up?

During your Whole Home Wi-Fi Set Up, the technician will confirm all connections are working both inside and outside your home and install new wiring if necessary. The Kinetic Gateway is set up, then the technician will assess the Wi-Fi environment and make recommendations for what you may need to optimize the signal throughout your home, such as additional Whole Home Equipment. Once the best possible Wi-Fi connection is certified, they will make sure your devices are signed in and ready to be used on your new network.

Does the technician need access to every room in my home?

Technicians will only enter rooms with your permission. If certain areas in your home are inaccessible or restricted, just let them know. However, be aware they can only certify your Wi-Fi signal in the sections of your home they're able to inspect.

every room and every device connected

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real stories. real results

better performance

If people are in the neighborhood socials and looking for recommendations, we always will chip in and recommend Kinetic. … Again, for us, it goes back to the fact that we don't have to think about the internet service. It's always there and doing what we need it to. 

Leah

actual customer

better value

We chose Kinetic as our internet provider because it was fiber. I knew that I was going to get speed, reliability, and the best part of that was the price point was amazing.

Tim & Christine

actual customer

better performance

So my daily life has changed with Kinetic because, I can rest assure that no matter what we're streaming or no matter what kind of video call I want to make, or if I want to work in the cloud, I can always rely on consistent access to whatever I'm doing. And it's consistent and of course, reliable.

Paul

actual customer

better performance

Without Kinetic, running a home business would be practically impossible. The reliable internet connection gives us the confidence and our clients on the other end, the confidence that we'll be able to communicate and get whatever we need to get done. 

Damola

actual customer

better performance

Heidi

actual customer

what to expect on installation day

Free professional installation is included in your plan, and we’ll take care of everything from start to finish.

1. appointment confirmation

Your technician will call the day of your appointment to let you know when they are on their way.

2. installation

One of our professional technicians will install your internet and set up your Wi-Fi. This service is included in every Kinetic plan.

3. equipment optimization

Your gateway will be tested and placed in an ideal location for a strong signal based on your home’s layout and building materials.

4. coverage validation

We check for weak spots and make recommendations for placement of extenders only if needed for full coverage.

5. device connection

We’ll connect all your devices—phones, laptops, smart TVs, and smart home devices, so everything is working before we leave.

6. no room left behind

Your technician will ensure every room has strong Wi-Fi and every device is connected, so you can enjoy wall-to-wall coverage and no dead spots. That’s The Kinetic Promise.

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7. coverage certification

Once strong coverage has been certified, results of the Wi-Fi test and detailed photos of only the installed Wi-Fi equipment will be uploaded to your account in the Go Kinetic app.

FAQs

During your Whole Home Wi-Fi Set Up, the technician will confirm all connections are working both inside and outside your home and install new wiring if necessary. The Kinetic Gateway is set up, and then the technician will assess the Wi-Fi environment and make recommendations for additional equipment you may need to optimize the signal throughout your home. Once the best possible Wi-Fi connection is certified, they will make sure your devices are signed in and ready to be used on your new network.

Protecting your property is our priority. Our technicians use precise tools and techniques to minimize disruption to your yard. When burying a fiber line, we create a small, clean groove which is immediately filled in as we proceed. This ensures minimal visible impact once the line is buried. If there's anything you’re specifically worried about, just let your technician know. We’re here to make sure everything goes smoothly.

Our approach ensures minimal impact on your home during installation. Inside your home, we carefully select entry points and use specialized equipment to drill with accuracy. Holes are typically about the size of a pencil tip. All drilled holes are securely sealed with a clear silicone to protect against the elements and maintain your home’s integrity. Our team is trained to treat your property with care and professionalism. If you have specific concerns, your technician will be happy to address them during your appointment, ensuring a smooth and worry-free experience.