internet moving services made simple
Kinetic is here to help with your move
are you a current Kinetic customer?
We’ll make moving your internet services a breeze. With Kinetic internet, moving doesn’t have to mean disconnecting.
need a new service for your home?
Check out available internet services and choose an installation option that works for your schedule. Don’t wait until you move in to think about your internet.
Wi‑Fi that works throughout your home
FREE Whole Home Wi-Fi Set Up for strong connections in every room. When transferring your internet service, our certified technicians will provide:
- checkInstallation and optimization of your Kinetic Wi-Fi Gateway
- checkCertification of connection speed, ensuring no dead spots
- checkConnection of all your smart devices
3 easy steps to move Kinetic to your new home
step 1: check availability
Start by entering your new address to see if Kinetic service is available in your area.
step 2: choose your setup
Pick an installation option that fits your schedule—whether it's our free professional setup or self-install.
step 3: transfer or start service
Whether you’re a new or existing customer, let us know when you’re ready and we’ll help set up or transfer your internet service.
fiber internet plans and pricing to fit your needs
FIBER
300 MBPS
Good for most day-to-day internet uses including streaming video.
$200 prepaid Mastercard®FIBER 1 GIG
Boosted speed and capacity for working from home and gaming.
$200 prepaid Mastercard®FIBER 2 GIG
Ultra-fast speeds for large smart homes.
$200 prepaid Mastercard®
FIBER MAX
2 GIG
Worry-free internet for the whole home.
$200 prepaid Mastercard®
Includes eero Pro 7 Wi-Fi Gateway*Price includes a $5.00/mo credit with AutoPay, option to disable at the next step.
*Services billed separately.
stay secure, connected, and protected throughout your move with Kinetic
Kinetic secure internet
Surf the web safely. Kinetic Secure provides uncompromising protection,
Protects your devices from viruses and malware
Includes parental controls
Offers ID monitoring and a password vault
24/7 tech support included
Kinetic home phone
Reliable, clear Home Phone powered by our fiber-backed network, including:
Reliable home phone with 17 enhanced features
Includes caller ID and voicemail
Blocks spam calls
stream live tv
Enjoy live, recorded or on demand news and entertainment with no satellite dish required by bundling your internet package with DIRECTV or YouTubeTV.
Kinetic secure home
Every homeowner deserves an easy-to-install and easy-to-control home security system.
Simple home security with app-based monitoring
No contracts needed
your questions, answered
Current customers can call 1-866-445-8084 to ensure that service is deactivated at your existing address, and ready to go at your new address.
If you are moving to a new location and keeping Kinetic service you will want to bring your modem, the power cords, and the ethernet cord with you. The technician installing your service will help you install it at the new location. If you are moving to an area we do not service, upon disconnection we will send you a return kit to ship your modem back to us.
Generally, we can move internet services within a few days of your request. We do suggest that when you know where and when you are going to need the service moved, call us within 30 days of your move. We will then be able to process your move order request and give you the soonest date that we can install the service at your new location or schedule it to be installed on a date you prefer.
There is no charge to move your service.
To set up your internet service move, just call Kinetic at 1-844-798-8891 or check service availability online. We'll walk you through the steps to transfer your existing service or start fresh at your new address, with flexible installation options that work with your schedule.
In most cases, yes—you can keep your current Kinetic plan and promotion when you move, as long as the same service is available at your new address. Our team will confirm availability and help ensure you keep the plan that fits your needs.
If there’s a gap between moving out and moving in, Kinetic can help you schedule installation for your move-in date in advance. That way, your internet will be ready when you are. Just let us know your timeline and we’ll help plan accordingly.
Plans change—and that’s okay. If you need to adjust your installation date or update your order, contact Kinetic customer support as soon as possible. We’ll work with you to reschedule and make sure your internet is ready when you need it.
If Kinetic isn’t available at your new location, we’ll help you explore alternative options and guide you through canceling your current service without hassle. We’re always expanding, so be sure to check availability before your move.
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