Privacy Policy
Updated August 4, 2026
Your privacy matters to us. This Privacy Policy explains how Kinetic, Uniti Fiber, Uniti Solutions, and Uniti Wholesale (together, “Uniti,” “we,” “us,” or “our”) collect, use, share, and protect personal information when you visit our websites, use our mobile apps, or purchase our Services.
This Policy applies to individual consumers, business customers, website visitors, and people who apply for jobs with us.
A. How We Collect Personal Information
We collect personal information in a few common ways:
- Directly from you, for example, when you purchase services or equipment, download and use a Uniti mobile app, communicate with us, respond to surveys or promotions, apply for a job, or otherwise interact with our Services.
- Automatically, when you visit or interact with our websites or mobile apps, including from your browser or device. Additional details are described in the Digital Advertising & Analytics section below.
- From other sources, including service providers, business partners, affiliates, publicly available sources, social media platforms, and credit agencies, where permitted by law.
B. What Types of Personal Information We Collect
Depending on how you interact with us, we may collect the following information:
- Contact Information (such as name, company name, home or work address, email address, telephone number);
- Biographic and Demographic Information (such as date of birth, age, gender, and photo);
- Account Information (such as usernames, passwords, account preferences, Customer Proprietary Network Information (CPNI), equipment model and settings);
- Financial and Payment Information (such as payment card details, bank routing numbers, bank account number, other financial information, and payment preferences);
- Internet Usage Information (such as browsing history, search history, web-based location, IP address, and other automatically captured Internet usage information);
- Mobile App Information (such as user photos, and contact lists);
- Professional and Employment-Related Information (such as job application content, third-party background checks and feedback, or content in your communications with us, including interactions with us online, in-person, or on the phone);
- Inferences (such as inferences drawn from any of the personal information identified);
- Sensitive Personal Information (such as precise geolocation, Social Security Number, and driver’s license number);
For additional detail regarding the categories of personal information we collect, where it comes from, how it is used, and how long it is generally retained, please see Annex A – Personal Information Collection, Use, Sharing, and Retention.
C. How We Use Your Personal Information
We use personal information for a variety of business and operational purposes, including to:
- Respond to your questions, requests, and communications when you contact us;
- Set up, manage, and maintain your account, authenticate your identity, and provide our Services to you;
- Process transactions, including billing and collection for our Services, and where applicable, to evaluate eligibility for credit in connection with providing Services;
- Operate, maintain, personalize, and improve our websites, mobile apps, and Services, including understanding how they are used;
- Provide customer support and technical assistance, including troubleshooting, resolving service issues, and improving service reliability;
- Communicate with you about your Services, including sending service‑related notices, updates, marketing messages, and offers, subject to your choices and preferences (which may include reminders such as abandoned cart emails);
- Perform analytics, research, quality assurance, and service development, including improving existing products and developing new offerings;
- Maintain the safety, security, and integrity of our networks, systems, and services, including fraud detection, prevention of misuse, authentication, debugging, and monitoring; and
- Comply with applicable laws and regulations, enforce our terms and policies, and protect our rights and the rights of others.
Automated Processing and Inferences
We may use automated tools, including artificial intelligence, to assist with some or all of the uses described in this Policy including to help analyze information, identify trends, improve services, protect our systems, and deliver relevant communications. These tools help support our business operations and are not used to make decisions that produce legal or similarly significant effects on individuals.
D. How We Disclose Personal Information
We may share personal information in the following circumstances:
- With service providers, business partners, and contractors that help us operate our business, process payments, provide support, or deliver advertising and analytics;
- For legal and regulatory purposes, including responding to lawful requests, protecting rights and safety, or complying with applicable law;
- In connection with corporate transactions, such as mergers, acquisitions, financings, or asset transfers;
- At your direction or with your consent; and
- In aggregated or de-identified form, which cannot reasonably be used to identify you.
We do not sell personal information for monetary consideration. However, certain disclosures—such as sharing information with third‑party advertising or analytics partners—may be considered a “sale” or “sharing” under some U.S. state privacy laws. See Annex A for additional detail.
E. Children's Privacy
Our Services are intended for a general audience and are not directed to children. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us and we will take steps to delete it.
F. Digital Advertising & Analytics
Like most websites and mobile apps, we and our partners use cookies, pixels, local storage, and similar technologies ("tracking technologies") in connection with our Services. These technologies may be deployed by us or our partners to provide analytics, advertising, or support services.
How These Technologies Work
Tracking technologies may collect information about your interactions with our websites and apps over time and across different websites or online services. This information can include pages visited, links clicked, features used, IP address, browser type, device identifiers, and approximate location information.
We and our partners use this information to:
- Ensure our websites and apps function properly;
- Remember your preferences and settings;
- Understand how users interact with our Services;
- Measure the effectiveness of advertising and communications;
- Improve our Services and user experience; and
- Deliver advertising that may be tailored to your interests.
We may permit certain approved third‑party partners to collect information directly from your browser or device for advertising, analytics, or measurement purposes using their own tracking technologies.
Analytics Services
We use analytics and measurement tools to better understand how visitors use our websites and Services and to help us improve performance and functionality. We use Google Analytics, which uses cookies and similar technologies to collect information about your use of our Services. Learn more about how Google collects and uses information at Google partners privacy. If you would like to opt out of Google Analytics, you may use the Google Analytics OptOut Browser AddOn.
Your Choices and Opt‑Out Options
You have several options to manage or limit the use of tracking technologies:
- Browser controls. Most web browsers allow you to control cookies through their settings. If you choose to block or delete cookies, some features of our Services may not function as intended. Learn more at About Cookies.
- Device settings. Depending on the make and model of your device, you may be able to limit the use of certain device identifiers for targeted advertising through your device settings.
- Do Not Track and Global Privacy Controls. Some browsers allow users to send a “Do Not Track” (“DNT”) signal indicating a preference not to be tracked across websites. Because there is no uniform industry standard for recognizing or responding to DNT signals, we do not currently respond to DNT signals on our websites.
Non‑Advertising Uses
We may also work with third‑party service providers that collect information about how our websites, apps, and Services are used over time for non‑advertising purposes, such as analytics, performance monitoring, and service improvement. Limiting cookies or tracking technologies may affect these functions as well as overall site performance
G. Your Marketing Preferences
You may opt out of promotional emails or marketing messages at any time using the instructions provided in those communications. Some service‑related messages may still be sent when necessary.
H. Text Messaging
We may send text messages (SMS or MMS) for service updates, account‑related communications, or marketing, if you have provided consent or where permitted by law. Text messaging originator opt-in data and consent will not be shared with any unaffiliated third parties, excluding aggregators and providers of Text Message services that have no vendor relationship with Uniti. Details about text messaging, including consent and opt‑out instructions (such as replying STOP), are explained in our SMS/Text Messaging Terms and Conditions, which are incorporated by reference and available online: https://www.gokinetic.com/about/legal/sms-terms and https://solutions.uniti.com/legal.
I. Customer Proprietary Network Information (CPNI)
When you purchase Services from us, federal law protects certain information known as Customer Proprietary Network Information (CPNI). CPNI includes information about the type, quantity, technical configuration, destination, location, and amount of use of the telecommunications services you receive from us. We obtain this information through our relationship with you and through information contained in your service records and billing information. CPNI does not include information that is generally considered personally identifiable information, such as your name or email address, and does not include aggregated or de‑identified data.
Federal law requires us to protect the confidentiality of your CPNI. Consistent with these requirements, we may use your CPNI to provide Services to you and, unless you choose to opt out, to inform you about additional services that may be of interest to you.
You may opt out of our use of CPNI for marketing services to which you do not already subscribe at any time by contacting us through any of our support options. Even if you choose to opt out, we may continue to use CPNI to provide or market services that are within the same categories of service to which you already subscribe, as permitted by law. Your decisions will not affect the Services you currently receive from us.
If you order services through one of our authorized agents or partners, those agents or partners may not access or use your CPNI unless you provide specific consent authorizing us to share it. All agents and partners are required to protect the confidentiality of CPNI and to use it only for authorized purposes. Upon termination of your services, agents and partners must promptly return or securely delete all CPNI and may not retain it in any form.
J. Internet Information and Network Management
To provide reliable service, we monitor network traffic for performance, security, and lawful purposes. In limited circumstances, we may inspect data to address threats or comply with legal requirements
K. Links to Third Party Websites
Our Services may include links to third‑party websites or content. These third parties have their own privacy practices, and we are not responsible for their policies or activities. If you provide any personal information through a third‑party site, your interaction and your personal information will be collected and controlled according to that third party’s privacy policy and security practices.
L. Additional U.S. State Privacy Rights
Depending on where you live, you may have additional privacy rights under state law. We will not discriminate against you for exercising your rights.
California
If you are a California resident and we collect your personal information in your role as a job applicant, employee, contractor, director, officer, or other representative of a business customer, California law provides you with certain rights. In this context, we collect personal information to manage employment-related activities, administer business services, comply with legal obligations, and operate our business. Subject to certain limitations, you may have the right to request access, correction, or deletion, and to receive information about the categories of personal information we collect and how we use it. Requests must be submitted through the business customer or employer with whom you are affiliated using the contact information provided in the “Contact Us” section.
We do not sell or share personal information collected in this context for cross‑context behavioral advertising.
Kentucky
If you are a resident of Kentucky, you may have rights that include access, deletion, correction, portability, opt‑out of certain processing (including targeted advertising and certain profiling activities), and appeal. Requests may be submitted using the contact information in the Contact Us section. Identity verification may be required, and if we deny your request you may appeal by following the instructions provided in our response
Nebraska
If you are a resident of Nebraska, you may have rights that include access, deletion, correction, portability, opt‑out of certain processing (including targeted advertising and certain profiling activities), and appeal. Requests may be submitted using the contact information in the Contact Us section. Identity verification may be required, and if we deny your request you may appeal consistent with Nebraska law.
Texas
If you are a resident of Texas, you may have rights that include access, deletion, correction, portability, opt‑out of certain processing (including targeted advertising and certain profiling activities), and appeal. Requests may be submitted using the contact information in the Contact Us section. Identity verification may be required, and if we deny your request you may appeal consistent with Texas law.
M. Information Security
We use reasonable physical, technical, and administrative measures designed to protect personal information. No system is completely secure, and we encourage caution when sharing information online.
N. Value Added Services
From time to time, we may notify you about products or services we believe may be of interest. You may opt out of these communications at any time. Just contact us.
Uniti complies with all applicable laws and regulations regarding “Do Not Call” Lists. Generally, Uniti is allowed to contact its customers, even if the customers are registered with federal or state Do Not Call Lists, because of our relationship with you. Uniti will, of course, honor any request to remove your name from our telephone, mail or e-mail solicitation lists and will delete your information from existing files within a reasonable time period.
O. Updates to the Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our websites and apply going forward.
P. Dispute Resolution
For complaints that cannot be resolved between Uniti and the User, such disputes will be governed by the current provisions of Uniti’s Terms and Conditions, or the terms of your written agreement with Uniti, if applicable.
Q. Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, you can contact us:
- Email: [email protected]
- Mail: Uniti Services LLC, ATTN: Legal Department, 2101 Riverfront Drive, Little Rock, Arkansas 72202
ANNEX A: Personal Information Collection, Use, Sharing, and Retention
A. The Personal Information We Collect and Why
The table below describes personal information we have collected or created over the past year, typical sources, and common uses. Examples are illustrative and may vary depending on how you interact with us.
Categories | Examples | Collected or Created | Source | Purpose of collection and use |
|---|---|---|---|---|
Identifiers | Name, email address, phone number, home address, Social Security numbers, driver’s license number, taxpayer identification number, IP address, device IDs. | Collected | Provided by Consumer; Collected automatically Provided by outside sources | Offer, market, advertise or provide Products and Services Provide or receive information from credit reporting agencies Enable billing and payment processing Preventing fraud Allow cross-context behavioral or targeted advertising Conduct research |
Characteristics of protected classification | Age or age range, date of birth, gender, preferred language, marital status | Collected | Provided by Consumer; Provided by outside sources | Offer, market, advertise or provide Products and Services Provide or receive information from credit reporting agencies Enable billing and payment processing Preventing fraud Allow cross-context behavioral or targeted advertising Conduct marketing research and analytics |
Commercial Information | Products or services purchased, obtained, or considered; account history | Collected and created | Collected automatically Provided by outside sources | Offer, market, advertise or provide Products and Services Provide or receive information from credit reporting agencies Enable billing and payment processing Preventing fraud Allow cross-context behavioral or targeted advertising Conduct research |
Geolocation Data | Street address, zip code and device location | Collected | Provided by Consumers Automatically collected | Offer, market, advertise or provide Products and Services Provide or receive information from credit reporting agencies Enable billing and payment processing Preventing fraud Allow cross-context behavioral or targeted advertising Conduct research Perform analytics |
Internet/network activity | Browsing and interaction with our sites/apps; device/browser activity | Collected and created | Collected automatically | Offer, market, advertise or provide Products and Services Preventing fraud Allow cross-context behavioral or targeted advertising Conduct research |
Inferences / audience segmentation | Profiles and preferences derived from other data | Collected and created | Provided by Consumers Collected automatically Provided by outside sources | Offer, market, advertise or provide Products and Services Enable billing and payment processing Prevent fraud/authenticate identity Allow cross-context behavioral or targeted advertising Conduct research |
Audio/visual or similar | Call recordings, photographs, signatures associated with an account | Collected | Provided by Consumers | Prevent fraud/authenticate identity Enable billing and payment processing Quality control and improve processes for providing Products and Services Conduct research |
Professional/employment related | Employment history, licenses, professional memberships | Collected | Provided by Consumers Provided by outside sources | Employment & recruiting Conduct research |
B. Retention
We retain personal information only as long as necessary for the purposes described in this Policy, unless a longer period is required or permitted by law. Retention periods vary depending on the type of information, how it is used, and applicable legal, accounting, security, or operational requirements. In determining retention, we consider factors such as the nature and sensitivity of the data, the risk of harm from unauthorized access, the purpose for which the data was collected, whether that purpose can be achieved through other means, and applicable legal or reporting obligations.
C. Information We Share
Some states define “sale” or “sharing” broadly and may treat certain disclosures—such as sharing information for cross‑context behavioral advertising—as a “sale” or “sharing” even when no money is exchanged. The table below summarizes categories of information that may be disclosed and the categories of recipients for common purposes
Categories | Collected or Created | Categories of companies we’ve shared with | Purpose for sharing | Purpose for selling |
|---|---|---|---|---|
Identifiers | Collected | Product and service delivery companies Marketing services companies Cloud storage companies Credit reporting agencies Billing, payment processing and collection companies Fraud prevention and authentication/identify verification entities Analytics companies Affiliates Research entities | Product and services delivery Marketing and advertising services Data storage Analytics and measurement Fraud prevention/identity verification Billing, collections and payment processing Cross-context behavioral or targeted advertising Credit scoring and reporting Research | Marketing and advertising |
Protected classification characteristics | Collected | Cloud storage companies Credit reporting agencies Fraud prevention and authentication/identity verification entities Analytics companies Research entities | Data Storage Credit scoring and reporting Fraud prevention/identity verification Analytics and measurement Research | Not Sold |
Commercial Information | Collected | Product and service delivery companies Marketing services companies Cloud storage companies Credit reporting agencies Billing, payment processing and collection companies Fraud prevention and authentication/identify verification entities Analytics companies Affiliates Research entities | Product and services delivery Marketing and advertising services Data storage Credit scoring and reporting Billing, collections and payment processing Fraud prevention/identity verification Analytics and measurement Cross-context behavioral or targeted advertising Research | Marketing and advertising |
Internet/network activity | Collected | Marketing services companies Analytics companies Cloud Storage companies Research entities | Marketing and advertising Analytics and measurement Cross-context behavioral or targeted advertising Data Storage Research | Not Sold |
Geolocation Data | Collected | Product and service delivery companies Marketing services companies Cloud storage companies Billing, payment processing and collection companies Fraud prevention and authentication/identify verification entities Analytics companies Affiliates Credit reporting agencies Research entities | Product and services delivery Marketing and advertising services Data storage Billing, collections and payment Fraud prevention/identity verification Analytics and measurement Credit scoring and reporting Research | Marketing and advertising (excludes Precise Geolocation) |
Inferences / audience segmentation | Collected and created | Marketing services companies Cloud storage companies Analytics companies Research entities | Marketing and advertising Data storage Analytics and measurement Research | Not Sold |
Audio/visual or similar | Collected | Analytics companies Cloud storage companies Fraud prevention/security companies Marketing services companies Product and services delivery companies Research entities | Data storage Fraud prevention/security Research Employee performance, evaluation, and coaching | Not Sold |
Professional/employment related | Collected | Credit reporting agencies Fraud prevention and authentication/identity verification entities Research entities | Credit scoring and reporting Fraud prevention/identify verification Research | Not Sold |