Kinetic is committed to addressing issues that impair the completion of calls to rural areas. If you suspect rural call completion issues on the Kinetic network, please report the issue to Kinetic utilizing one of the two methods below.
Phone: 877-999-7705 Option 3
Email: [email protected]
Please Note: When contacting Kinetic regarding a rural call completion issue, please be prepared to provide the following information:
To and from telephone numbers.
Date and time of the call during which the issues were experienced.
A description of the issue or concern.
If available, a description of any testing the rural carrier has already conducted with their customer to rule out local network or tandem issues or issues at the end-user premise.
Contact information for a rural carrier representative that Kinetic can contact to obtain more information, provide updates, or engage in trouble-shooting or cooperative testing.