With Kinetic fiber, moving doesn't have to mean disconnecting
By Barry Bishop, SVP of Kinetic Field Operations
Moving comes with no shortage of logistics. Between the packing, the paperwork, and the endless to-do lists, sorting out your internet service doesn't need to add to the pile.
The good news is, if you're already a Kinetic customer, you don't have to cancel and start over. One phone call is all it takes to transfer your existing service to your new address, and it's a good opportunity to review your plan and make adjustments if your life has changed since you first signed up.
Step one: Let us know you're moving
Timing matters here. Ideally, you want to submit your move request at least two weeks before your move-in date to give us time to confirm service availability at your new address, schedule your transfer, and make sure everything is set up and ready when you arrive.
You can get started on our moving page, and our support team will take it from there.
Use your move as a chance to reassess your internet needs
Your current plan may have made sense when you first signed up, but a lot can change. Maybe your family has expanded, or you’ve added new roommates, a home office, or more smart devices. Moving is a great time to think about whether your service still fits your day-to-day life.
Do you work from home? A plan with higher speeds and lower latency can make a real difference for video calls and remote collaboration.
Do you stream 4K content or game online? Fiber delivers the low latency and consistent speeds those activities demand.
Has your household grown? More people and devices mean more bandwidth.
We can help you figure out what you actually need, so you're not overpaying for your service or constantly struggling with bandwidth issues.
Moving to a fiber-eligible area?
If your new address qualifies for Kinetic fiber, be sure to take advantage of the upgrade. Fiber internet uses light signals to deliver fast, reliable speeds with low latency, and because upload and download speeds are symmetrical, it handles video calls, cloud backups, and online gaming equally well in both directions.
Kinetic fiber also offers:
eero Pro 7 Whole Home Wi-Fi: Our Wi-Fi 7-powered mesh system supports 200+ devices and delivers wall-to-wall coverage with no dead zones.
Built-in security tools: Protect your network, devices, and family with privacy and security tools like parental controls and ad blocking.
Smart home setup: Our technicians will connect all your devices (phones, TVs, smart home equipment) before they leave, so you're not troubleshooting on day one.
Manage your move from the Go Kinetic app
The Go Kinetic app makes it easy to stay on top of things before and after your move. You can track your technician's arrival, reschedule appointments, manage your Wi-Fi settings, and reach support through live chat, all from your phone.
Download it on the App Store or Google Play.
Keep your service (and your sanity) intact
A little planning goes a long way. Reach out before the chaos of moving week, and we'll handle the internet side of things, so you can focus on everything else.