Who is eligible for me to refer to Kinetic?
Anyone you know in Kinetic service areas who may have an interest in purchasing Kinetic residential services and is not already a Kinetic customer or actively engaged with Kinetic.
Do I have to be an active Kinetic customer to make referrals & receive rewards?
Customers access through the Go Kinetic app, and non-customers can sign up on the Refer & Earn page, and as long as you are of legal age (at least 18 years or older), and are not a: Kinetic employee, Kinetic partner, subagent, or distributor, or an employee thereof (“Partner”), or
The family member of a Kinetic employee or Partner (including - spouse, significant other (ex: fiancé, live-in partner)), roommate, or immediate family in relation by blood, marriage, or adopted relative (up to any relation through a common parent – ex: child, sibling, niece/nephew))
Then you are eligible to participate.
Do I need to know the person I am referring?
While it’s not a requirement, as a professional courtesy Kinetic highly recommends that you know and advise the friends and family you refer to Kinetic.
What if my referral is already in contact with the Kinetic sales team?
Referrals must be a new Kinetic introduction to an eligible individual who is not actively engaged with Kinetic.
How many rewards can I earn?
You can earn up to $15000 each year in rewards. You may be required to complete certain documentation to receive your reward, for example, an IRS Form W-9 (if applicable) when your rewards exceed $2000 per calendar year.
What are the different ways I can refer my friends?
Once you register you will see multiple referral methods on the referral page. You can send an email, post on Facebook and Twitter, share a personal URL with friends or send an SMS text to share your referral code.
Does the person I refer receive anything for signing up?
Yes! Kinetic will reward both you and your friends. Your successful referral will receive our very best offer – our way of saying thanks for joining the Kinetic family!
What is a successful referral?
A successful referral occurs when the eligible person you refer becomes a Kinetic residential customer by ordering qualifying service(s), becomes a Kinetic internet customer, and be in good standing for 90 days immediately following activation. All Refer & Earn Program Terms must be met to earn a referral reward.
Which Kinetic services does my referral have to purchase for me to get my reward?
Your friends and family are allowed to purchase and enjoy any Kinetic services; however, they must purchase Kinetic Internet residential service for you to qualify for the referral reward.
Once I make a referral, when do I receive my award?
You will receive your reward approximately 90 days after your friend’s Kinetic Internet residential service is installed, provided that the Refer & Earn Program Terms are met. Fulfillment times are estimates only and not guaranteed.
What if I don’t receive my referral credit?
Customer’s may check the status of their referral by visiting their referral dashboard at any time. If you have not received a reward after a successful referral, please call Customer Care at 1-800-347-1991.
Can I track my referrals?
Yes, you will be able to check the status of your referrals on your referral dashboard and you will receive an email update each time the status changes on each of your referrals.
What if my referral does not become a Kinetic customer?
Referral rewards are only issued for successful referrals.
My friends would like to participate in the Refer & Earn program. How can they participate?
If you know a someone who would like to join Refer & Earn, have them visit the the Refer & Earn page to get started.